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Warranty Information
Ride Life Above offers a warranty ranging from 1 to 2 years, depending on the specific components.
Delivery & Collection
Currently, we deliver only to customers in South Africa —other international shipping will be available soon.
TOP FAQ
Shipping
What shipping methods do you offer and how long will delivery take?
We offer standard shipping option which typically takes 5-7 business days (depending on your location)
What is your return policy - how many days do I have to return a product?
You can request a return within 7 days of receiving your order, provided the item is unused, in its
original packaging, and in resalable condition.
Returns and Refunds
What is your return policy — how many days do I have to return a product?
You can request a return within 30 days of receiving your order, provided the item is unused, in its original packaging, and in resalable condition.
How long does it take to process a refund after you receive the return?
Once we receive and inspect the returned item, refunds are typically processed within 5–7 business days. You’ll receive a confirmation email when the refund is issued.
Additional Contact Information
How can I reach customer support if I have a question about my order?
You can reach our customer support team by emailing support@ridelifeabove.com (or the “Contact Us” email listed on the website). We aim to respond within 24–48 hours on business days.
Do you offer phone support or live chat for urgent inquiries?
Currently, we provide support primarily via email. For urgent matters, send us a message via our contact form or include “URGENT” in your email subject line, and we’ll prioritize your request.
